Customer Service Representative
CustomerHD, Belize

Why CustomerHD BPO?

• Paid on time, EVERY TIME!
• Stipend for home internet and travel
• Car Services for First Week
• Paid Training

If you are not sold on CustomerHD just yet, keep reading..

• I like the positive energy of my team and the help our Team Lead is always willing to give."
• "The bosses are very, very welcoming and friendly. Most places, the higher up staff are very rude and stand-offish to the employees who do not have sophisticated roles. However at CustomerHD BPO, the bosses are very nice and friendly and treat all employees as humans - as it should be!"
• "I LOVE this job because this is the only place that accepted me as a junior college student. I am able to work around my school schedule. THANKS FOR THE OPPORTUNITY."
• "What I like about CustomerHD BPO is that it is a new experience in BPO - it's very good and less stressful than the others in the BPO industry. I am really enjoying the experience and thankful for the opportunity to work with this company."

WORKING ENVIRONMENT:

• Train and work in our Belize City office
  • Offices located on Coney Drive, second floor of The Inspiration Center, + additional Belize City location coming soon!
  • Work from home may be an option after training is complete, based on performance and not guaranteed

• We will provide you with all of the equipment you need to be successful at CHD!!

• On-premises kitchenette(s)
• Quiet rest and meal break rooms

ABOUT THE JOB:

As a Customer Service Representative, you are a very important part of our team. You will be fielding customer inquiries amp; finding innovative ways to respond using email, live chat, and phone calls. Working in a collaborative and engaging environment, you will have the chance to interact with people from all walks of life and no two days will be the same. You’re literally the voice of the brands we represent, and a strong relationship between our clients and their customers starts with you!

Requirements

KEY JOB RESPONSIBILITIES:

• Collects information, talks to customers via email, online chat, and phone to resolve their questions or concerns;
• Maintains and updates customer information as necessary;
• Calmly attempts to resolve and de-escalate any issues;
• Escalates calls to supervisor when necessary and appropriate after exhausting all methods

EDUCATION AND EXPERIENCE:

• Minimum 6 months customer service experience preferred (ex. receptionist, community service, retail, front end restaurant, telemarketing, etc.);
• High School diploma or GED equivalent required;
• Amazing customer support presence (people can literally hear you smiling);
• Must be able to type a minimum of 40 WPM;
• Basic computer knowledge;
• Ability to navigate multiple screens;
• Proven ability to work as a member of a team is required;
• Must be able to speak and read English clearly, professionally and fluently;
• Proven oral amp; written communication skills;
• Experience using computers, phones and apps.

Benefits

• Pay: Hourly rate
• Training amp; Development
• Bonus and Incentive opportunities

Job Rewards and Benefits