IT Help Desk Technician
CustomerHD, Belize

Why CustomerHD BPO?

• Paid on time, EVERY TIME!
• Stipend for home internet and travel
• Car Services for First Week
• Paid Training

If you are not sold on CustomerHD just yet, keep reading..

• I like the positive energy of my team and the help our Team Lead is always willing to give."
• "The bosses are very, very welcoming and friendly. Most places, the higher up staff are very rude and stand-offish to the employees who do not have sophisticated roles. However at CustomerHD BPO, the bosses are very nice and friendly and treat all employees as humans - as it should be!"
• "I LOVE this job because this is the only place that accepted me as a junior college student. I am able to work around my school schedule. THANKS FOR THE OPPORTUNITY."
• "What I like about CustomerHD BPO is that it is a new experience in BPO - it's very good and less stressful than the others in the BPO industry. I am really enjoying the experience and thankful for the opportunity to work with this company.
  
  

CustomerHD is looking for an IT Help Desk Technician to join our internal CustomerHD IT team and assist with supporting in-office and remote employees’ technology. The schedule will be Monday-Friday from 8-5 with a 1-hour lunch break. Some after-hours/on-call rotation will be required.

Primary Responsibilities:

• Respond to IT Help Desk requests from employees
• Diagnose hardware and software problems
• Diagnose remote employee technology issues
• Deploy new equipment and provision workspaces for employees
• Assist with user account management
• Assist with new employee onboarding
• Maintain inventory for computer hardware and accessories
• Maintain asset management system and equipment checkout for remote employees
• Participate in rotating on-call support for after-hours and weekends

• Working knowledge of relevant operating systems (primarily Windows 10) and application software (Slack, Google Chrome, Office 365)
• Excellent problem-solving and critical-thinking skills
• Keen attention to detail
• Good organization, time management and prioritization
• Efficient troubleshooting skills
• Effective communication skills, including speaking, writing and active listening
• Great customer service and interpersonal skills
• Previous experience in IT support role desired but not required
• Work in-office most of the time. This is not a remote position.
• Some heavy lifting may be required

• Some travel for work may be required

Requirements

• High School Diploma or more
• 3+ years experience in the said field;
• Knowledge of operating various BPO industry software and tools;
• Capable of working in a fast-paced environment to regularly meet the company's needs;

Benefits

• Pay: based on experience
• Training amp; Development

Job Rewards and Benefits