Team Lead
CustomerHD, Belize

Why CustomerHD BPO?

• Paid on time, EVERY TIME!
• Stipend for home internet and travel
• Car Services for First Week
• Paid Training

If you are not sold on CustomerHD just yet, keep reading..

• I like the positive energy of my team and the help our Team Lead is always willing to give."
• "The bosses are very, very welcoming and friendly. Most places, the higher up staff are very rude and stand-offish to the employees who do not have sophisticated roles. However at CustomerHD BPO, the bosses are very nice and friendly and treat all employees as humans - as it should be!"
• "I LOVE this job because this is the only place that accepted me as a junior college student. I am able to work around my school schedule. THANKS FOR THE OPPORTUNITY."
• "What I like about CustomerHD BPO is that it is a new experience in BPO - it's very good and less stressful than the others in the BPO industry. I am really enjoying the experience and thankful for the opportunity to work with this company."

ABOUT THE JOB:

We are looking for qualified candidates to lead our team to the next level and provide effective guidance. They will be responsible for supervising, managing and motivating team members on a daily basis. As a team leader, you will be the contact point for all team members, so your communication skills should be excellent. You should also be able to act proactively to ensure smooth team operations and effective collaboration. Ultimately, you should lead by setting a good example and engage the team to achieve goals.

• Create an inspiring team environment with an open communication culture
• Set clear team goals
• Oversee day-to-day operation
• Monitor team performance and report on metrics
• Discover training needs and provide coaching
• Listen to team members’ feedback and resolve any issues or conflicts
• Recognize high performance and reward accomplishments

Requirements

• Proven work experience as a team lead or Supervisor
• High Quality Performance
• Excellent communication and leadership skills
• Calmly attempts to resolve and de-escalate any issues
• Organizational and time-management skills
• Decision-making skills
• Proven oral amp; written communication skills
• Work from our Belize office

Education and Experience:

• Minimum 6 months customer service experience required (ex. receptionist, community service, retail, front end restaurant, telemarketing, etc.);
• High School diploma or GED equivalent required;
• Amazing customer support presence (people can literally hear you smiling);
• Proven ability to work as a member of a team is required;
• Must be able to type a minimum of 30 WPM;
• Excellent experience using computers and the company's apps

Benefits

• Paid on time, EVERY TIME!
• Stipend for home internet and travel
• Car Services for First Week
• Paid Training
• Pay: Hourly rate
• Training amp; Development
• Bonus and Incentive opportunities

Job Rewards and Benefits