Operations Manager
CustomerHD, Belize

Why CustomerHD BPO?

• Paid on time, EVERY TIME!
• Stipend for home internet and travel
• Car Services for First Week
• Paid Training

If you are not sold on CustomerHD just yet, keep reading..

• I like the positive energy of my team and the help our Team Lead is always willing to give."
• "The bosses are very, very welcoming and friendly. Most places, the higher up staff are very rude and stand-offish to the employees who do not have sophisticated roles. However at CustomerHD BPO, the bosses are very nice and friendly and treat all employees as humans - as it should be!"
• "I LOVE this job because this is the only place that accepted me as a junior college student. I am able to work around my school schedule. THANKS FOR THE OPPORTUNITY."
• "What I like about CustomerHD BPO is that it is a new experience in BPO - it's very good and less stressful than the others in the BPO industry. I am really enjoying the experience and thankful for the opportunity to work with this company.
  
  

About The Job:

The Operations Manager is responsible for overseeing the day-to-day operations of a call center. They manage and coordinate the activities of call center representatives to ensure efficient and effective call center operations, as well as ensure high levels of customer satisfaction. The Operations Manager also provides guidance and support to call center staff and develops strategies to improve overall performance.

Key Job Responsibilities:

Requirements

• 3+ years of leadership experience in call/contact center, including demonstrated success in managing call center staff and achieving performance metrics.
• Knowledge of operating various BPO industry software and tools.
• Capable of working in a fast-paced environment to regularly meet clients’ needs.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving skills.
• Experience with call center software, such as customer relationship management (CRM) systems, workforce management systems, and quality assurance tools.
• Knowledge of call center industry standards and best practices.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Demonstrated ability to develop and implement effective strategies for improving call center performance.
• Strong leadership skills and the ability to motivate and engage staff.

Benefits

• Training amp; Development
• Insurance
• Bonus and Incentive opp

Job Rewards and Benefits